Refund & Exchange Policy

REFUND & EXCHANGE POLICY

If you are not in love with your GAL & CO piece, you may return or exchange your item up to 14 days after the delivery date. Item(s) must be in original condition and postmarked prior to the 14-day return window.  If you submit your request within the allotted timeframe, GAL & CO will be happy to provide you with a pre-paid shipping label, at no additional cost. Please allow 1 business day to receive your pre-paid label as all returns are manually approved. 

Items that are part of an exchange may only be returned for store credit 14 days following delivery.

Clearance Items, Mystery Boxes, and "Free with Purchase" are final sale and cannot be returned or exchanged. 

Tees: As print-on-demand items, refunds to the original payment method are not available. Returns will be issued as store credit. Exchanges are considered on a case-by-case basis, depending on stock availability in our studio. To initiate a return or exchange, please email returns@galandco.com. 

Any defective items should be reported to returns@galandco.com immediately. For any issues with your order, including missing or defective merchandise, please contact the customer service department immediately upon receipt of your item at customerservice@galandco.com

Failure to report defects immediately upon delivery may result in GAL & CO denying your return or issuing store credit only.

Refund Processing Time: Once we receive your return, refunds are typically issued within 3-5 business days, depending on your banking institution. We process returns promptly upon receipt, and customers will receive an email confirmation with exchange details and new tracking information once the return/exchange is processed.

Order Cancellations & Edits: Changes or cancellations must be requested within 24-48 hours prior to fulfillment. If the order is still eligible for editing, we will accommodate the request. However, if it has already been fulfilled or is in post-assembly, customers will need to wait until they receive the order and then proceed with a return.